Customer Support
Remotely Proctoring 400,000+ Exams a Year
How FTO Helps
Higher Education
Industry
500+
FTO employees
402,907
Exams proctored
0.61%
Error rate
1.4%
Total attrition
(well below the industry average of 12%)
Overview
Before FTO
FTO Solutions
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library in London, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset's Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software like Aldus PageMaker and Microsoft Word including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library in London, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset's Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software like Aldus PageMaker and Microsoft Word including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library in London, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset's Body Type sheets.
It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software like Aldus PageMaker and Microsoft Word including versions of Lorem Ipsum.
Steve Morgan,
VP of Operations,
ProctorU
“ The FTO agents were super quick learners who helped us when we needed it most.
By partnering with FTO we were able to ease tensions and waiting times during one of the busiest times of the year. All the FTO agents were super quick learners who helped us when we needed it most.
Top staff, dedicated to your success
Our people become your people. FTO's award-winning call centers help teams get more done in these areas:
Customer support
By phone, email, chat or text — our agents resolve 98% of customer calls on first contact.
Customer support
By phone, email, chat or text — our agents resolve 98% of customer calls on first contact.
Customer support
By phone, email, chat or text — our agents resolve 98% of customer calls on first contact.
Customer support
By phone, email, chat or text — our agents resolve 98% of customer calls on first contact.
Customer support
By phone, email, chat or text — our agents resolve 98% of customer calls on first contact.
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